Shipping Policy

COVID-19 Announcement

Dear our beloved customers, Gifttify is committed to the health and well-being of our team members, partners, and loyal customers during these unprecedented times, as everyone faces new challenges and adapts to the situation we are facing as a society. Please know that at Gifttify, we are taking all the CDC-recommended steps in our corporate office and manufacturing facilities. These include the option for many of our employees to work from home and continue to practice social distancing, and other best practices to help protect and support our production teams and you, our valued customers. In recent times, you may experience delays due to the number of orders being processed and extended lead times for shipping so please allow up to twelve weeks for orders to be shipped during this extraordinary time. Our teams are working overtime to produce and ship the top-quality Gifttify line of products to you, our customers around the world, as quickly as possible, and we will do our best to provide order confirmation emails and status updates so our customers can track their orders. Thank you in advance—not only for your loyalty to Gifttify, but for your patience! The staff at Gifttify are with you and your family and hope that our products offer you some comfort and support as we take on this challenge together.

HOW MUCH DOES SHIPPING COST?

Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.

Shipping fees are based also on the size, weight, and number of the packages in an order. Larger products and additional items will incur slight shipping surcharges. Total shipping charges are shown on the checkout page.

All order has $5.95 for shipping in United State and $6.95 including Sterilization. And we offers free shipping for orders over $99 in total.

ORDER PROCESSING TIME

All of our products are only produced after the payment is successful. It will take 2-7 business days to process your order, regardless of the shipping option selected. We ship Monday through Friday, excluding weekends and holidays. We do NOT ship orders the same day. Please allow up to 5 business days on average for orders to process (if you order on Monday, your order should in most cases ship out on Friday).

If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.

ESTIMATED SHIPPING TIME

Here is an estimate of the shipping times. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.

Location	Estimated Shipping Time
United States	10-35 working days (usually takes only 12-14 working days)
Canada, Europe	15-40 working days
Australia, New Zealand	15-45 working days
Mexico, Central America, South America	20-60 working days
Middle East (UAE, Saudi Arabia)	20-40 wokring days

***At the moment, all Gifttify's products are typically shipped from one of our overseas facilities, so please allow up to 3-4 weeks to receive your purchase(s), though we've been seeing much quicker shipping times recently. Shipping time is typically dependent on how long customs takes, which can vary from country to country.

For items that ship from our overseas supplier, there's typically a delay in tracking information being updated from the time the package enters USPS facilities in China to the time it's processed at USPS facilities in the US. This usually takes between 2-7 days on average, although it can take as long as 8-12 days. ***

Sometimes shipping times vary due to circumstances outside of our control, such as:

IR Disputes/Strikes
Weather
Time of Year (e.g. Holiday Season)
Large or Bulky Items
Shipping Provider Error

If any of the above scenarios occur with your package we promise to keep you well informed with as much information that is available to us.

SHIPPING GUARANTEE:

To back up our commitment and promise to you we will refund the cost of shipping (or give a partial refund if shipping was free) on any item that takes longer than the following time frames to arrive at your destination.

Location	Estimated Shipping Time
United States	10-35 business days
Europe	15-40 business days
Australia, New Zealand	15-45 business days
Mexico, Central America, South America	20-60 business days
Middle East (UAE, Saudi Arabia)	20-40 business days

RISK-FREE SHOPPING:

If for whatever reason your goods don't arrive within 60 days, you will be refunded in FULL for that item. This is our promise to you!

INTERNATIONAL DELIVERY:

We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country.

NOTE: On very rare occasions international shipping to some countries can take 4-6 weeks, or possibly longer for the slow-to-ship countries listed below. We are not responsible for any delays caused by destination country's customs clearance processes. Shipping to certain countries may require additional shipping fees due to the geographical location.

WRONG ADDRESS DISCLAIMER:

It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.

SHIPPING POLICY:

Gifttify is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.

Gifttify will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

If the order arrives at your country and...

The customer refuses to accept the package

Number of attempts is made in the country of destination to deliver the package.

Gifttify reserves the right to abandon the package(s) and will not be responsible for any refund.